TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Disclose to Us
In Short : We collect personal information you provide to us.
We collect personal information you voluntarily share when you express interest in our Services, participate in activities on the Services, or contact us. The personal information we collect depends on how you interact with us, the choices you make, and the features you use, and may include:
- Phone numbers
- ZIP code
- Messages
Sensitive Information : We do not process sensitive personal information.
All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to it.
Information Automatically Collected
In Short : Some information, like your IP address and browser/device characteristics, is collected automatically when you visit our Services.
We automatically collect certain information when you visit or use our Services. This doesn’t reveal your specific identity (like your name or contact info) but may include:
- Device and Usage Information : IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, how and when you use our Services, and other technical details. This helps us maintain security, operate our Services, and analyze usage.
We use cookies and similar technologies (see our Cookie Notice at https://gethomeutilities.com/cookie-declaration/). The information includes:
- Log and Usage Data : Service-related, diagnostic, usage, and performance data our servers collect, like IP address, device info, browser type, settings, activity (e.g., date/time stamps, pages viewed, searches, features used), device events (e.g., system activity, error reports), and hardware settings.
- Device Data : Info about your computer, phone, tablet, or other device, like IP address, device/application IDs, location, browser type, hardware model, ISP or mobile carrier, operating system, and configuration.
- Location Data : Info about your device’s location (precise or imprecise, e.g., via GPS or IP address). You can opt out by refusing access or disabling location settings, but this may limit some Service features.
Information Collected from Other Sources
In Short : We may collect limited data from public databases, marketing partners, and other outside sources.
To enhance our marketing, offers, and records, we may obtain information from:
- Public databases
- Joint marketing partners
- Affiliate programs
- Data providers
- Related third parties
This may include mailing addresses, job titles, email addresses, phone numbers, intent data (user behavior), IP addresses, social media profiles, URLs, and custom profiles for targeted advertising and promotions.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short : We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with laws. We may also process it for other purposes with your consent.
We process your information for various reasons, depending on your interaction with our Services, including:
- To deliver and facilitate services : To provide the requested service.
- To respond to inquiries/support users : To address your questions and resolve issues.
- To send administrative information : To share updates about our products, services, terms, policies, or similar info.
- To request feedback : To contact you about your experience with our Services.
- To send marketing and promotional communications : To send marketing content if it aligns with your preferences (you can opt out anytime; see What Are Your Privacy Rights?).
- To deliver targeted advertising : To create and show personalized ads based on your interests and location (see our Cookie Notice at https://gethomeutilities.com/cookie-declaration/).
- To protect our Services : To ensure safety, including fraud monitoring and prevention.
- To evaluate and improve : To analyze usage trends, measure campaign effectiveness, and enhance our Services, products, marketing, and your experience.
- To comply with legal obligations : To meet legal requirements, respond to legal requests, and exercise or defend our rights.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short : We may share information in specific situations and with certain third parties.
We may share your personal information in these cases:
- Business Transfers : During mergers, sales, financing, or acquisitions of our business.
- Affiliates : With our parent company, subsidiaries, joint ventures, or other companies under common control, who must follow this privacy notice.
- Business Partners : With partners to offer you products, services, or promotions.
4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short : We’re not responsible for the safety of info you share with third parties linked to or advertising on our Services but not affiliated with us.
Our Services may link to third-party websites, services, or apps, or include ads from unaffiliated third parties. We don’t guarantee their safety or privacy practices, and linking doesn’t mean we endorse them. Data you share with third parties isn’t covered by this notice. Review their policies and contact them directly with questions. We’re not liable for losses or damages from using third-party websites, services, or apps.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short : We may use cookies and tracking technologies to collect and store your information.
We use cookies, web beacons, pixels, and similar technologies to gather info when you use our Services. These help with security, crash prevention, bug fixes, saving preferences, and basic site functions. Third parties and service providers may also use these technologies on our Services for analytics and advertising, like managing ads, tailoring ads to your interests, or sending cart reminders (based on your preferences).
If these technologies are considered a “sale”/”sharing” (e.g., targeted advertising) under U.S. state laws, you can opt out as described in Do United States Residents Have Specific Privacy Rights?. See our Cookie Notice at https://gethomeutilities.com/cookie-declaration/ for details on refusing cookies.
Google Analytics:
We may share info with Google Analytics to track and analyze Service usage, using features like Remarketing and Google Display Network Impressions Reporting. Opt out at https://tools.google.com/dlpage/gaoptout, via Ads Settings, or at http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. See Google’s Privacy & Terms page for more.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short : We keep your information as long as needed for the purposes in this notice, unless law requires otherwise.
We retain personal information only as long as necessary for the purposes outlined here, unless a longer period is required or allowed by law (e.g., for tax, accounting, or legal needs). When there’s no ongoing business need, we’ll delete or anonymize it, or securely store and isolate it (e.g., in backup archives) until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short : We use organizational and technical security measures to protect your information.
We’ve implemented reasonable technical and organizational measures to secure your personal information. However, no internet transmission or storage is 100% secure, so we can’t guarantee protection against hackers, cybercriminals, or unauthorized parties. Transmission to and from our Services is at your own risk. Use a secure environment to access our Services.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short : We don’t knowingly collect data from or market to children under 18.
We don’t collect, solicit, or market to anyone under 18, nor do we sell their personal information. By using our Services, you confirm you’re at least 18 or a parent/guardian consenting for a minor. If we learn we’ve collected data from users under 18, we’ll deactivate the account and delete the data promptly. If you suspect we’ve collected data from a minor, contact us at admin@consumerserves.com.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short : You may review, change, or terminate your account anytime, depending on your location.
- Withdrawing Consent : If we rely on your consent to process your information (express or implied, per applicable law), you can withdraw it anytime by contacting us (see How Can You Contact Us About This Notice?). This won’t affect prior processing or processing based on other legal grounds.
- Opting Out of Marketing : Unsubscribe from marketing emails by clicking the unsubscribe link, replying “STOP” or “UNSUBSCRIBE” to SMS, or contacting us. We may still send service-related messages (e.g., for account administration or support).
- Cookies and Similar Technologies : Most browsers accept cookies by default, but you can set your browser to remove or reject them, which may affect Service features. Opt out of interest-based ads as described in our Cookie Notice at https://gethomeutilities.com/cookie-declaration/.
For questions about your rights, email us at admin@consumerserves.com.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most browsers and mobile devices offer a Do-Not-Track (“DNT”) feature to signal you don’t want your online activities tracked. No uniform standard for DNT signals exists, so we don’t currently respond to them. If a standard is adopted, we’ll update this notice. Per California law, we confirm we don’t respond to DNT signals due to the lack of an industry standard.
11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short : If you’re a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have rights to access, correct, copy, delete, or withdraw consent for your personal information, with some limits.
Below is a table detailing the categories of personal information we’ve collected in the past 12 months:
| Category |
Collected |
Examples |
| A. Identifiers |
YES |
Contact details (e.g., real name, alias, postal address, phone number, unique personal identifier, online identifier, IP address, email address, account name) |
| B. Personal Information |
YES |
Name, contact information, education, employment, employment history, financial information |
| C. Protected Classification Characteristics |
NO |
Gender, date of birth, race, ethnicity, national origin, marital status, demographic data |
| D. Commercial Information |
YES |
Transaction information, purchase history, financial details, payment information |
| E. Biometric Information |
NO |
Fingerprints, voiceprints |
| F. Internet or Other Network Activity |
NO |
Browsing history, search history, online behavior, interest data, interactions with websites/apps |
| G. Geolocation Data |
NO |
Device location |
| H. Audio, Electronic, Sensory Info |
NO |
Images, audio, video, or call recordings |
| I. Professional or Employment-Related Info |
NO |
Business contact details, job title, work history, qualifications (e.g., for job applications) |
| J. Education Information |
NO |
Student records, directory information |
| K. Inferences Drawn |
NO |
Profiles/summaries based on collected data (e.g., preferences, characteristics) |
| L. Sensitive Personal Information |
NO |
N/A |
We may also collect other personal information outside these categories when you interact with us in person, online, by phone, or mail, such as:
- Receiving help through customer support
- Participating in surveys or contests
- Facilitating Service delivery or responding to inquiries
Retention Periods:
- Category A: As long as our third-party partners require it.
- Category B: As long as required by our third-party partners.
Sources of Personal Information:
See What Information Do We Collect? for details.
How We Use and Share Personal Information:
See How Do We Process Your Information? and When and With Whom Do We Share Your Personal Information?.
Disclosure and Selling:
We haven’t disclosed, sold, or shared personal information to third parties for business or commercial purposes in the past 12 months and won’t in the future for website visitors, users, or consumers. We may share with service providers under written contracts (see When and With Whom Do We Share Your Personal Information?). We use your info for internal research (e.g., tech development), which isn’t considered “selling.”
Your Rights:
Under certain U.S. state laws, you may have:
- Right to know if we’re processing your data
- Right to access your data
- Right to correct inaccuracies
- Right to request deletion
- Right to obtain a copy of shared data
- Right to non-discrimination for exercising rights
- Right to opt out of targeted advertising, data sales, or profiling with significant effects
Depending on your state, you may also have:
- Right to a list of third-party categories we’ve shared data with (e.g., California, Delaware)
- Right to specific third parties we’ve shared data with (e.g., Oregon)
- Right to limit sensitive data use (e.g., California)
- Right to opt out of sensitive data or voice/facial recognition data collection (e.g., Florida)
How to Exercise Your Rights:
Contact us via a data subject access request, email at admin@consumerserves.com, or visit https://gethomeutilities.com/contact-us/. You can use an authorized agent, but they must provide proof of authorization. We’ll verify your identity using the info you provide, and may request more if needed for security. If we can’t verify you, we may deny the request.
Appeals:
If we deny your request, you can appeal by emailing admin@consumerserves.com. We’ll respond in writing with actions taken or reasons for denial. If denied, you can complain to your state attorney general.
California “Shine The Light” Law:
California residents can request, once a year for free, info on personal information we shared with third parties for direct marketing in the prior calendar year. Submit requests to admin@consumerserves.com.
12. MOBILE PHONE INFORMATION CLAUSE
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent won’t be shared with third parties.
13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short : Yes, we’ll update this notice to comply with laws.
We may update this notice, with changes marked by a new “Revised” date. Material changes may be announced via prominent posting or direct notification. Review this notice regularly to stay informed.
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
For questions or comments, contact our Data Protection Officer (DPO) by email at admin@consumerserves.com or by phone at (877) 422-0377.
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You may have rights to access, review, correct, or delete your personal information, or withdraw consent, depending on your location’s laws. These rights may have limits. To request action, submit a data subject access request at https://gethomeutilities.com/contact-us/ or email admin@consumerserves.com.
16. SMS Terms & Conditions
By opting in to receive SMS communications from Consumer Serve Inc, you agree to the following terms:
- Message frequency will vary depending on your interaction with Consumer Serve Inc and the services you are subscribed to. These messages may include service updates, appointment reminders, account notifications, and other service-related communications.
- You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications, unless you re-subscribe.
- If you need assistance, reply HELP to any message, or contact us at admin@consumerserves.com
- Message and data rates may apply depending on your mobile carrier and plan. Consumer Serve Inc is not responsible for any charges incurred by your mobile provider.
- We value your privacy. Any information collected through our SMS program is used in accordance with our Privacy Policy and will not be shared or sold to third parties for marketing purposes.
